Small Changes. Big Impact.
Continuous improvement doesn’t need to be complicated. Together we’ll simplify your systems, sharpen your workflow, and make things run smoother — every day.
The Fire Behind the Process
Before shaping digital experiences, I helped redesign the real ones improving systems at Leonardo Helicopters for logistics partner Kuehne + Nagel. There, I discovered my passion for clarity: finding the gaps, fixing what’s broken and making it flow. At ACT, that same thinking powered digital learning improvements, helping users see, learn and navigate with confidence.
Quick Audit
90-minute clarity session
A focused one-to-one session to identify friction points in your workflow, processes, or customer experience.
You’ll leave with:
- A clear picture of where time and money are being lost
- 3–5 actionable improvement ideas you can implement straight away
- A short summary report of key findings.
Best for: Founders or teams who want a second set of eyes before committing to deeper work.sets that reinforce your brand voice.
Process Tune-Up
Half-day systems deep-dive
A detailed review of one area of your business — like inventory, communication or client onboarding.
We’ll:
- Map the current process visuallyIdentify bottlenecks and duplicate steps
- Create a simplified, efficient version
- Provide a short implementation guide
Best for: small teams ready to streamline how they work day-to-day.
Workflow Redesign
Full-day collaboration & strategy
A complete redesign of a key business workflow, combining lean and design thinking principles.
Includes:
- End-to-end journey mapping
- Custom workflow redesignTemplates and tools setup (e.g., Notion, Google Workspace)
-Follow-up support call
Best for: growing businesses looking to scale or hand over tasks smoothly.
Systems Overhaul — Bespoke
Strategic improvement partnership
A multi-stage collaboration to transform how your business runs — from systems to customer experience.
We’ll work together to:
- Audit all operational processes
- Map and rebuild key systems
- Train your team on new workflows
- Track and measure ongoing improvement
Best for: teams restructuring, expanding or preparing for long-term growth.