Government and third-sector services

Project Scope

Over the past two years I’ve had the privilege of working on a wide range of UI/UX and digital design projects across government and third-sector services, through a well-established agency based in Wales. These projects have spanned national organisations, councils, and public-facing platforms focusing on everything from streamlining user journeys to ensuring accessibility and usability at scale. Due to the confidential nature of this work, I’m unable to share detailed examples publicly. However, I’m more than happy to talk through my experience, link to live projects and discuss how I can bring value to your organisation or team.

Objectives

Designing inclusive, user-first digital services that meet both business goals and user needs. Each project has been an opportunity to solve real-world problems whether that's making complex processes easier to navigate, improving service accessibility or reducing friction for users.

Solutions delivered

Across multiple websites, I delivered a cohesive and scalable design approach tailored to the specific requirements of each platform, whilst ensuring overall brand consistency. This involved developing modular design systems, restructuring content for clearer navigation, and implementing fully responsive layouts optimised for a range of devices. I collaborated closely with internal teams to uphold accessibility standards throughout and liaised with developers to ensure smooth integration across various content management systems. The outcome was a unified user experience that respected the unique purpose, audience and priorities of each site.

Impact

Measurable improvements like increased engagement, reduced help desk calls, smoother digital workflows and higher user satisfaction